Our Commitment to Your Riding Experience
At Motor Helmets Hub, we understand that premium motorcycle gear is more than just equipment – it’s an essential part of your riding identity. Our streamlined shipping and returns process ensures you can shop with confidence, knowing we’re dedicated to your complete satisfaction.
Shipping Information
Order Processing
All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | Free on orders over $50 | 15-25 business days after shipping | EMS |
Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship worldwide, excluding some remote areas and parts of Asia.
Returns & Exchanges Policy
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your gear meets your expectations.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unused condition
- With all original tags and packaging intact
- Free from any signs of wear, damage, or alteration
- Accompanied by the original receipt or proof of purchase
⚠️ Important: Non-Returnable Items
For safety and hygiene reasons, the following products cannot be returned or exchanged unless defective:
- BREATH DEFLECTORS and other intimate accessories
- Opened or used helmet interiors
- Customized or personalized items
- Products showing signs of wear or damage not related to manufacturing defects
- All AXOR helmet series (including AXOR APEX, AXOR BRUTALE, AXOR HUNTER, AXOR RETRO, AXOR SABER, AXOR STREET, AXOR STRIKER, AXOR X-CROSS, and AXOR XBHP) must be returned in pristine, unworn condition with original packaging
Step-by-Step Return Process
1 Submit Return Request
Contact our customer service team within 15 days of receiving your order using the template below:
Return/Exchange Request Template
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Email Content:
Dear Motor Helmets Hub Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) to Return: [Product Name(s) and SKU if available] Reason for Return/Exchange: [Please specify – Size issue, Wrong item, Defective, Change of mind, etc.] Preferred Resolution: [Refund / Exchange for (specific product)] Contact Phone Number: [Your Phone Number]
I confirm that the item(s) are in original condition with all tags and packaging intact.
Thank you,
[Your Full Name]
2 Receive Authorization & Instructions
Within 1-2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Do not ship items without this authorization.
3 Package and Ship
Securely package the item(s) in their original packaging, include the return form (provided in your authorization email), and ship to our facility:
Motor Helmets Hub Returns
4411 Summit Park Avenue
Southfield, US 48034
4 Processing & Resolution
Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your request:
- Refunds: Issued to your original payment method
- Exchanges: New items shipped within 1-2 business days after return approval
Refund Timeline & Methods
| Payment Method | Refund Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days after return approval | Original payment method |
| PayPal | 3-5 business days after return approval | Original PayPal account |
Note: The time it takes for the refund to appear in your account may vary depending on your financial institution.
Shipping Costs & Responsibilities
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product).
- Original Shipping: Original shipping fees are non-refundable for returns due to change of mind or size exchanges.
- Exchange Shipping: We cover standard shipping costs for size exchanges within the same product line.
Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns or exchanges:
Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
We’re committed to ensuring you’re completely satisfied with your Motor Helmets Hub experience.
Ride safe!
Motor Helmets Hub – Premium Protection for Every Ride